FAQs

                          FAQs

 

Q: Do you provide return labels?
A: The cost of shipping back your item is at your cost.
Once you provide our address to your local shipping facility they will provide you with a return label after paid postage.


Q: I just received my package and I need to return/exchange, how do I do so?
A: Send us a email with your concern and we will give you a mailing address. We’ve totally made it that easy. (:
(Please keep in mind that all returns/exchanges must be done within 7 days. All exchanges and sale items are final. NO EXCEPTIONS)


Q: My return tracking number states that you have received my package into your facility, why haven’t I been contacted?
A: It usually takes about 3- 5 business days to process your returned package.
You will be contacted shortly after.


If you have any further questions please do not hesitate to contact us at any time.